About ISO 9001:2015 Quality Management

An ISO 9001 quality management system will help you to continually monitor and manage quality across all operations. As the world’s most widely recognized quality management standard, it outlines ways to achieve, as well as benchmark, consistent performance and service. With ISO 9001 quality systems, you can put in place processes that allow you to improve the way you operate at all level. 

 

 

Each business is unique. And each business is at a different stage in their ISO 9001 implementation journey. That’s why we offer packaged or customized service bundles that are as unique as you. Your ISO 9001 bundle can include the specific mix of services your business needs to start quality management – removing the complexity of managing multiple tasks and overcoming particular challenges you face. You’ll get from start to finish easily, shaping an ISO 9001 Project Plan that engages everyone across your business. And we’ll work with the systems you already have in place, guiding you step by step through implementation – ready for certification. 

 

Main Highlights

Benefits of the new standard

 

 

Bringing Quality and Continuous Improvement into the heart of your business:

The revised standard will ensure that quality management is now completely integrated and aligned with the business strategies of your organization

 

 

Leadership: 

Greater involvement in the management system by the leadership team will ensure the whole organization will be motivated towards the organizations goals and objectives

 

 

Introduction of Risk & Opportunity Management:

Reinforces use of the management system as a governance tool and will help identify business opportunities that contribute to bottom line improvements.

 

 

An Integrated Approach:

With the new structure applicable to all new ISO management systems standards it wll be much easier to implement multiple, integrated management systems.

 

 

Brief about the ISO standard

The new standard is based on Annex SL – the new high level structure (HLS) that brings a common framework to all management system standards. This helps to keep consistency, alignment different management system standards, offer matching sub-clauses against the top-level structure and apply common language across all standards.

The key changes in the proposed standard are:

 

 

  • The emphasis on leadership
  • The focus on risk management
  • Emphasis on objectives measurement and change
  • Communication and awareness
  • Fewer prescriptive requirements

 

With the new standard in place, organizations will find it easier to incorporate their quality management system into the core business processes and gain greater business benefit.

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    Customer focus. Meeting – and exceeding – customer needs is the primary focus of quality management and will contribute to the long-term success of your enterprise.

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    Leadership. Having a unified direction or mission that comes from strong leadership is essential to ensure that everyone in the organization understands what you are trying to achieve.

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    Engagement of people. Creating value for your customers will be easier if you have competent, empowered and engaged people at all levels of your business or organization.

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    Process approach.Understanding activities as processes that link together and function as a system helps achieve more consistent and predictable results.

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    It is important to not only attract but also retain the confidence of your customers, so adapting to their future needs is key.


BAS 4P methodology is the way of standardizing the client process and procedure in a systematic way. The 4P enables BAS and client to go through a series of activities that leads to certifications. The 4P methodology deeply analyze and reviews the process and procedure within the organization and improves overall performance of the organization and finally get certified. 
BAS implements the following activities.

 

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PREPARE

Understand the context

  • Capture and review business goals to understand the context and client.
  • Determine goals of the assessment of the client by questionnaire, interviews etc.
  • Identify key stakeholders.
  • Determine the scope (functional areas, geographical coverage etc) and timeline.
  • Finalize scope, timeline and resource needs.
  • Confirm approach and seek client commitment.
  • Mobilize the Assessment project team.
  • Schedule interviews.
  • Hold a kick-off meeting.
  •  

PERFORM

Gather Data

  • Gather and Analyze/Review existing documentation, portals, past audit reports, forms, metrics, data etc and understand how the operations is compliance with standards.
  • Conduct interviews and workshops.
  • Document survey results and preliminary ratings if any.
  • Document preliminary findings.
  • Assess environment and, gaining evidentiary support from interviews and documents.
  • Identify key issues and challenges and seek agreements from stakeholders
  • Implement and improve process and procedures

 

PRESENT

Develop Recommendations

  • Identify opportunities to overcome identified issues and/or reach maturity levels.
  • Prioritize alternatives.
  • Develop recommendations and near-term timeline.
  • Prepare final report.
  • Preview final report with stakeholders and update as required.
  • Present final report.

 

PURSUE

Continual Improvement 

  • Follow up with the organization and analyze the how the organization is compliance with the standards
  • Check with the organization that the standards are being implemented and maintained.
  • Evaluate the continual fulfillment and improvement of all the required and relevant documents.

 

Certification Details

 

BAS is a versatile ISO certification body, with various industrial expertise and strong exposures in the field of Quality, Health, Safety and Environmental, Service Management and Information Security Management. We provide reliable services in the UK, Middle East, India and Other countries.

 

We at BAS with our veteran assessors provide you with certification which provides value for your management system. Many clients around the world have greatly benefited through our exemplary service. 

 

The following are the steps in this phase we do as part of certification

 

Contract signature

BAS representative sends out an application which is a questionnaire to the organization which is the applicant for the Certification.

Once BAS receives the filled in application, the BAS representative sends an official quote to the applicant for approval.

 

Pre-audit (optional):

Gap analysis and diagnosis of your systems current position against requirements of the standard - A pre-certification audit is a high level evaluation indicating where your company currently stands in compliance with specific standards before the main certification audit. 

 

Audit Stage 1- Initial Visit: to verify the establishment and implementation of the basic structure of your Management System

 

BAS will carry out a Document review Assessment of the clients Management System according to the requirements of  Standard in order to establish to what extent the System addresses the requirements of the standard and if a subsequent Initial Assessment for Accredited Certificate is likely to result in successful certification at an early stage, by which usually companies take the necessary corrective/preventive actions as appropriate and prior to the Initial Assessment. The Pre-audit should not be considered as a Consultancy Service

 

Audit Stage 2 - Certification audit (certificate issued after successful certification audit)

 

The principal purpose of the Initial Assessment is to audit the Companys Management Systems for compliance with the the standard. Please note that Initial Assessment is the obligatory service.   In this phase if there are any opportunities for improvements identified BAS auditors would report them in the interest of the organization.  

 

Surveillance audits to follow the continual improvement

 

It is also an obligatory service; BAS will perform Surveillance Visit approximately after every year i.e. a total of 3 Surveillance Visits will be performed every year during the 3 years validation period of the Certificate. Such routine surveillance Visits are performed to ensure the continuous compliance of your Management System to the requirements of  Standards.

 

Re-certification after 3 years through full audit or continual assessment.

What we do?

  • BAS can assist your organization to acquire any relevant ISO certifications in UAE which is well-known internationally. It will generate additional business opportunities, exhibit the organizations compliance and commitment to the best-practices in any industries in order to be more competitive in todays market.
  • We at BAS with our veteran assessors provide you with certification which provides value for your management system. Many clients around the world have greatly benefited through our exemplary service.
  • When you choose BAS as your certification partner you stand to gain monetarily in your business by our straight forward assessment. The overall aim of certification is to give confidence to all parties that a management system fulfills specified requirements. The value of certification is the degree of public confidence and trust that is established by an Impartial and competent assessment by a third party. 
  • With BAS, you will have the capability to deliver on the promises you make this helps you to enhance your     reputation, creates confidence in your capabilities, substantiates claims and differentiates your     organization; 
  • With BAS,  Obtains the full tangible benefits and value of your management systems this helps you to     link assessment system benefits to financial performance or improvements in effectiveness     and efficiency that help drive your business forward in  measurable and verifiable ways; and develops your capability to better manage a range of non-financial risks. 
  • As an integral part of this process, BAS will evaluate the relevance of the quality objectives against the analysis of stakeholder expectations and strategic goals of the company. We will assess the capability of the management system in controlling the defined processes. We will assess the effectiveness of the management decision making in respect to this data and, on the basis of this assessment, we will help senior management identify any changes required to support continual improvement. 
  • Providing more opportunities for improvements than just performing a compliance audit against the standards requirements.  
  • Understand the local culture and working patterns of the clients will facilitate better communication and understanding between BAS and the clients.
  • BAS possesses resources who have the knowledge and skills of multiple standards such as ISO 20000, ISO 27001, SKEA for eg., in Abu Dhabi for Business Excellence programs etc.,. This greatly helps the clients to have better inputs as the standards can be applied in an integrated way and the auditors can provide a holistic feedback. 
  • BAS has offices around the world and the auditors  have access to the knowledge from all around the global parts which will be helpful to the clients as they can have a better understanding and more practical suggestions from BAS auditors.
  • BAS location advantage within the Emirates on the following: Abu Dhabi, Dubai, Al Ain, Sharja, Ajman, Ras Al Kaimah and Fujairah (We have successfully completed many and different projects locally and also internationally).
  • BAS strongly promotes and implements the facilitations on the relevant Management System not only for the sake of certification but to really make a difference in the processes and procedures that will be implemented throughout any organization.
  • BAS consist of some project members which are also EFQM International Assessors this can add value to the assignment as Abu Dhabi government is highly recommending Organizational Excellence program across Abu Dhabi Emirate (and UAE).

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